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15+ companies founded· 12 taken public· 8,000+ clients served · (949) 628-6500 · (415) 993-8151
FAQ

Accessibility questions

What accessibility standard does the site target?

We target WCAG 2.2 at Level AA, the widely used benchmark from the W3C Web Accessibility Initiative. That covers contrast, keyboard operation, text alternatives, and resizable text, among other criteria. AA is the level most organizations and regulators treat as the practical standard. We build to it from the start rather than retrofitting.

How do I report an accessibility problem?

Contact us with the page address and a short description of what blocked you, using the phone or email in this statement. We treat accessibility reports as bugs to fix, not complaints to manage. A partner reviews them, and we’ll acknowledge your report and tell you the plan. Where we can’t fix something immediately, we’ll give you the information another way.

Is the whole site fully accessible today?

We aim for full AA conformance, and we’re honest that accessibility is ongoing work. Some third-party embeds or older documents may not yet fully conform, and we correct issues as we find them. If a specific feature blocks you, telling us moves it up the queue. The standards we check against are WCAG, ADA.gov, and Section508.gov.

Does this apply to documents and downloads too?

Yes, that’s the goal, though older files may lag the live pages. New documents are produced with structure and text alternatives in mind. If you need an existing document in a more accessible format, ask and we’ll provide one. We’d rather give you a usable version quickly than make you wait for a full remediation.

Who is responsible for accessibility here?

The partners are — it isn’t delegated to a plugin and forgotten. Accessibility is treated as part of quality, the same way we treat performance and correctness. That means it’s considered when pages are built, not bolted on afterward. If something falls short, a person who can fix it will read your report.

About the firm

Who this policy belongs to.

Growth-Scaling is a general-market strategic marketing firm. These terms describe how the firm, not any client business, operates.

Growth-Scaling partners at work
Growth-Scaling operates from Newport Beach, California.
The two Growth-Scaling partners
Two partners accountable for how the firm handles your information.
A U.S. main street
Clients across the country; policies apply the same to all.
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