Industries — Title & Escrow Companies
5 marketing mistakes title & escrow companies owners make
The five mistakes below cost title company owners more money than any competitor does, and the first one is treating a measurement problem as a demand problem.
8 min read · Reviewed by both partners
None of these are exotic. They are the five that show up again and again when we read the numbers of a title company that has been spending without moving.
They are listed in order of what they cost, not in order of how obvious they are. The expensive ones are rarely the obvious ones.
The most obvious growth strategy in this industry is illegal.
Step by step
Buying attention before fixing the model
The instinct when growth stalls is more traffic. If the agent or lender usually directs it, so the real customer is a referral source the law tightly restricts you from compensating then added traffic amplifies a leak and the invoice arrives either way. Diagnose first; it is the cheapest step in the sequence.
Not knowing which source produced the revenue
Most title company operators can state last quarter’s spend and not last quarter’s source mix. Without that, every budget decision after it is a guess wearing a decimal point.
Ignoring the vertical’s own rulebook
Section 8 of the Real Estate Settlement Procedures Act prohibits giving or accepting any fee, kickback, or thing of value pursuant to an agreement that business incident to a real estate settlement service will be referred to any person — and it prohibits unearned fee splits. Generic playbooks discover this after the money is spent.
Underfunding the thing that already works
Almost every title company has one channel quietly outperforming the rest — often an agent-and-lender education program that earns referrals without buying them. It is usually the one nobody has bothered to systematize, because it never asked for budget.
Killing programs at month four
Compounding channels look like failures right up until they do not. Programs get cancelled one quarter before payback more often than they get cancelled for being genuinely broken.
Common mistakes
Confusing activity with progress
A busy quarter of posting, posting, and posting produces a report full of numbers and a bank balance that has not moved. Ask what each activity was supposed to change.
Hiring for execution before strategy
A freelancer executing an undiagnosed plan produces well-made wrong work. For a title company the sequencing matters more than the staffing.
Frequently Asked Questions
5 marketing mistakes title & escrow companies owners make?
None of these are exotic. They are the five that show up again and again when we read the numbers of a title company that has been spending without moving.
Where does this fit in the Growth Scaling Method, and what should a business owner do next?
It sits under Title & Escrow Companies in the Growth Scaling Method. The next step for an owner is the $1,500 Assessment, which reads your own numbers against everything described above.
What would this cost us?
Start at $4,500 for the diagnosis, standard, and route. Ongoing engagement is optional, quoted by the Plan, and floored at $5,000 monthly.
Is there an account team?
No. David Mitroff and Steven Lockhart do the work themselves, which is why capacity is limited and why the diagnosis comes before any commitment.
References
- www.consumerfinance.gov — primary source
- www.census.gov — primary source
- www.federalreserve.gov — primary source
Find out which of these is costing you
Two hours and your real numbers name the constraint. The rest of the list stops mattering once you know.
Growth-Scaling is a marketing and business-scaling firm. It is not a licensed practitioner in any client vertical and does not provide medical, legal, financial, or contracting services; all industry content on this site is marketing and growth guidance for owners in those fields. Figures describing past engagements refer to specific businesses under specific conditions and are not a prediction of any future result. No outcome is promised.
Written by Steven Lockhart, reviewed by David Mitroff, Ph.D. Figures and regulatory details reflect the cited public sources; requirements vary by state and situation. Growth-Scaling is a marketing and business-scaling firm, not a licensed practitioner in any client vertical.