Growth Scaling FAQ: pricing, process, and method.

The Assessment is paid and fixed-scope, quoted before you commit — no open-ended hourly billing and no surprise invoice. Everything above it on the Service Ladder is quoted only after the Assessment, because scope depends on what we find in your model. We charge for the Assessment deliberately, since a paid diagnostic keeps both sides serious. You’ll always know the number before you say yes to it.

Seven: healthcare, construction and trades, legal services, restaurants and hospitality, retail, franchise, and professional services and B2B. We’re general-market by design, so the arithmetic is the same across all of them; the buyer psychology and channels are what change. If your business spans more than one, the Assessment maps each revenue line to how its buyers decide. The full breakdown is on the industries page.

The Assessment runs about two hours; everything after that depends on what it finds. The Plan of Action lays out a 12-month build sequence, so you see timing before committing to the build. The Scaling Retainer is ongoing by design, because a compounding system isn’t a project that ends. You can stop after any phase and keep what you built.

The Assessment is a paid deliverable, not a deposit, so it isn’t structured as refundable — you’re paying for the priced model and the working session, which you keep. That’s the point: you leave with something of value whether or not you continue. If we’re clearly not a fit before we start, we’ll say so rather than take the booking. Any specific terms are confirmed in writing when you book, and the terms of service cover the details.

You need the Assessment first — always. The Brand Book is rung two, and it only makes sense once the Assessment has priced the model and named the one path. Building brand before you know what you’re selling and to whom is the expensive-rebrand mistake we’re built to prevent. Once the Assessment is done, we’ll tell you plainly whether the Brand Book is your real next move or whether something else is.

A priced model: the gap between what you spend and what you get back, named in numbers, plus a target and a clear next step. It’s a diagnostic, not a proposal, and you keep the numbers regardless of what you decide. We treat it like an engineer treats a system — measure before you touch anything. If you want the full walk-through, the book page lays out the before, during, and after.

Yes. The office is in Newport Beach, but the client base spans multiple states and industries, and most engagements run remotely with in-person sessions where they help. The method is general-market, so the arithmetic travels regardless of where you operate. Coverage by market is on the find-your-city page. Tell us your market and we’ll confirm the logistics.

We fix the model before we spend the budget, and we run a five-phase method mapped to DMAIC rather than a channel playbook. Most agencies sell execution first; we sell a priced diagnosis first, because execution on a broken model just loses money faster. The partners — a psychology Ph.D. and a Lean Six Sigma Black Belt — are on the work, not supervising it. That’s the whole difference, and it’s on the method page.